Terms of Service

Last updated: April 2026

Welcome to Princess Lolla. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of any products through it. By browsing, registering or placing an order on our website, you confirm that you have read, understood and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. About Us

Princess Lolla is an online retailer specialising in women's clothing and accessories, based in and shipping within the United Kingdom.

For any enquiries, please contact us at help@princesslolla.com.

2. Eligibility to Purchase

By placing an order with us, you confirm that:

• You are at least 18 years of age, or have permission from a parent or legal guardian to make a purchase.
• You are legally capable of entering into binding contracts.
• The personal details you provide during registration and checkout are accurate, complete and current.
• You are purchasing items for personal use and not for commercial resale.

We reserve the right to refuse service to anyone who does not meet these requirements.

3. Account Registration

You may be able to create an account on our website to make the shopping experience easier. When registering, you agree to:

• Provide accurate and up-to-date information
• Keep your login details confidential and secure
• Notify us immediately if you suspect any unauthorised use of your account
• Take full responsibility for all activity that occurs under your account

Princess Lolla shall not be held liable for any loss or damage arising from your failure to protect your account credentials.

4. Placing an Order

Orders placed through our website are offers to purchase, subject to our acceptance. A binding contract is formed only once we have sent you a dispatch confirmation email.

We reserve the right to refuse or cancel any order at our sole discretion, including for the following reasons:

• The item is out of stock
• There has been an error in pricing or product information
• We suspect fraudulent or unauthorised activity
• We are unable to deliver to the provided address
• The order does not meet our terms and conditions

If an order is cancelled after payment has been taken, you will receive a full refund to your original payment method.

5. Pricing and Payment

All prices shown on our website are in Pounds Sterling (GBP) and include VAT where applicable. Prices do not include any additional charges that may apply at checkout, which will always be clearly displayed before you confirm your purchase.

We accept payments through the payment methods listed on our website. All transactions are processed through secure, encrypted payment gateways. Princess Lolla does not store any of your card details on our own servers.

Should a pricing error occur, we reserve the right to cancel the affected orders and issue a full refund, even if the order has already been confirmed.

6. Shipping and Delivery

We offer free standard delivery on all orders within the United Kingdom. Full shipping details, estimated delivery times and handling procedures are outlined in our Shipping Policy.

Delivery times are estimates and cannot be guaranteed. Princess Lolla is not responsible for delays caused by third-party couriers, incorrect addresses provided by the customer, or circumstances beyond our reasonable control.

7. Returns and Refunds

We offer a 30-day returns window on eligible items. Full details, eligibility conditions and the returns procedure are set out in our Returns & Refunds Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Product Accuracy

We make every effort to display our products as accurately as possible. However:

• Product images are for illustrative purposes and actual colours may vary slightly depending on your screen or device.
• Measurements provided in size guides are approximate and intended as a reference.
• Slight variations between individual items may occur, particularly in hand-finished pieces.

Minor differences do not qualify as faults and are not grounds for return beyond our standard returns policy.

9. Intellectual Property

All content on this website — including but not limited to logos, brand name, product photography, graphics, text, layouts and design — is the property of Princess Lolla and is protected by UK and international intellectual property laws.

You are granted a limited, non-exclusive licence to access and view content for personal, non-commercial use only. Any reproduction, distribution, modification or republishing without our prior written consent is strictly prohibited.

10. Acceptable Use

By using our website, you agree that you will not:

• Use the website for any unlawful, harmful or fraudulent purpose
• Attempt to disrupt, damage or gain unauthorised access to our systems
• Use automated tools, bots or scrapers to access or extract data from the website
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Submit false, misleading or abusive reviews, comments or communications
• Use the site in any way that could harm Princess Lolla's reputation

We reserve the right to suspend, restrict or terminate access to any user who breaches these terms.

11. User-Generated Content

If you post reviews, comments, photos or any other content on our website or through our social media channels, you grant Princess Lolla a non-exclusive, royalty-free, worldwide and perpetual licence to use, reproduce, modify and display that content for marketing and promotional purposes.

You confirm that any content you submit:

• Is your original work or you have the right to share it
• Does not infringe the rights of any third party
• Is not offensive, defamatory, misleading or unlawful

We reserve the right to remove any user-generated content at our sole discretion, without notice.

12. Privacy and Data Protection

Your privacy matters to us. We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details on how we collect, process and store your information can be found in our Privacy Policy.

13. Cookies

Our website uses cookies to enhance your browsing experience and to help us improve our services. By using our website, you consent to the use of cookies as described in our Cookie Policy.

14. Third-Party Links

Our website may contain links to third-party websites for reference or convenience. These links are provided without any endorsement, and Princess Lolla accepts no responsibility for the content, policies or practices of third-party websites.

Accessing third-party websites is entirely at your own risk.

15. Limitation of Liability

To the fullest extent permitted by UK law, Princess Lolla shall not be liable for any indirect, incidental, special or consequential losses arising from:

• Your use or inability to use our website
• Delays or failures caused by third-party couriers or service providers
• Temporary website unavailability due to maintenance, technical issues or circumstances beyond our reasonable control
• Any reliance placed on information or content published on the site

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

16. Force Majeure

Princess Lolla shall not be held responsible for any failure or delay in performing our obligations where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, strikes, courier service disruptions, cyberattacks, pandemics, government restrictions or supply chain failures.

17. Termination

We reserve the right to suspend, restrict or terminate your access to our website at our sole discretion, without notice, if you breach these Terms or engage in any conduct we consider harmful to Princess Lolla, our customers or our business.

18. Changes to These Terms

We may update or modify these Terms from time to time. The most recent version will always be published on this page, along with the effective date. It is your responsibility to review these Terms periodically.

Continued use of our website after any changes signifies your acceptance of the revised Terms.

19. Governing Law and Jurisdiction

These Terms, and any disputes or claims arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any legal action must be brought before the courts of England and Wales, which shall have exclusive jurisdiction over such matters.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be severed from the rest of the Terms, which shall continue in full force and effect.

21. Contact Us

For any questions, clarifications or concerns regarding these Terms of Service, please contact us at:

📧 Email: help@princesslolla.com

We'll get back to you as quickly as possible during our customer service hours, Monday to Friday, 9:00 AM to 5:00 PM GMT.